Customer Satisfaction Survey 2023
As an employee-owned business, we value people's opinions and pride ourselves on listening to our customers to ensure they have the best possible experience when engaging with Gripple.
Gripple’s 2023 customer satisfaction survey was delivered by Viewpoint Research CIC. Viewpoint are a Sheffield-based social enterprise who specialise in collecting feedback via telephone calls. The survey provided an up-to-date and annual benchmark on levels of satisfaction amongst Gripple construction customers based in the United Kingdom and Republic of Ireland. All surveys were completed by telephone interview between November 2022 and January 2023.
Thank you to all our customers who participated in the survey. With a potential net promoter score (NPS) rating between -100 and +100, a score of +64 is a pleasing result for our team.
Receiving customer's opinions and feedback allows our team to continuously improve our operations. Following the recent survey, our team will be working hard to make sure our products, service levels and technical offering continue to be best in class.
“Gripple products are well-known and highly regarded in the industry - the people at Gripple are easy to deal with and offer a fast, efficient and knowledgeable service to back up their products.”
"We have used Gripple for years on nearly every contract; they come out to site, do the design and tell us what we need. They'll come out and sign it off, and it does not take them long - they are brilliant."
"Friendly, helpful, well established company, innovative market leaders who give us confidence when we deal with them - they are people-focussed with good technical support."
"For me, as a customer of Gripple for the last 6 years, they have a wonderful product, staff and customer service. I am very happy with them and I do not say this about many suppliers."
"Gripple are the market leader in their sectors, they have a massive product range and it’s ready for us to use. Their advice is really great and their products save us money."
Why use Gripple?
- Significant time and cost savings on your project
- Complete, off-site solutions which minimise health and safety concerns
- Innovative, patented solutions designed by an in-house team of engineers
- Considerable reductions in packaging, vehicle movements & embodied CO2
- A range of support services at every stage of your project, provided by a dedicated technical team
- Aesthetically pleasing solutions; lightweight and virtually invisible