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Customer Service Representative - Canada

Mississauga, Canada Apply before: August 14, 2020

Are you someone who can work quickly, efficiently and multi task, who has exemplary customer service skills and thrives under pressure? If this begins to describe you, then this new opportunity in our Canadian internal sales team may be right for you.

What is the role?

Reporting to and working closely with the operations manager and managing director, you will liaise extensively with both external and internal customers, including the Canadian external sales team, and have the following responsibilities:

  • Lead generation – gaining contractor information at an early stage to ensure market penetration at the earliest point possible
  • Handling inbound and outbound calls in a professional manner
  • Processing sales orders received by phone, fax and email
  • Resolving customer objections/ queries
  • Updating customer information on our CRM database
  • Developing and maintaining customer relationships
  • Calling existing customers to upsell and gain orders
  • Following up on email marketing campaigns as they occur
  • Producing quotes for customers
  • Monitor and update customer account credit limits
  • Liaising with credit control on overdue accounts and various other departments across the business
  • Taking part in and running seasonal promotions
  • Occasional cover and support for the sales order processing team, including entering and despatching sales orders on E8, in accordance with customer requirements
  • Carrying out any additional administrative duties for the department as required
  • Requesting PODs from our courier
  • Carrying out any additional administrative duties for the department as required

Who you are

To be considered for the position, you must be able to offer the following:

  • Strong customer service, communication and interpersonal skills and an ability to build strong working relationships with internal and external customers
  • The ability to speak French is desirable
  • A high level of organisation with a methodical approach and ability to follow through processes
  • Good computer skills - in particular Excel & Outlook
  • An ability to work on your own initiative and have a positive, "can-do" attitude, as well as being a team player who works well in a demanding and challenging environment
  • An ability to think ahead and work under pressure, to handle complex and technical enquiries
  • Excellent attention to detail and level of accuracy
  • A good telephone manner

Who are Gripple?

We manufacture a patented range of wire joiners and tensioners sold internationally into the construction and agricultural markets. Our head office is in Sheffield, UK where we have three world-class manufacturing sites and we have expanding sites in Mississauga, Strasbourg, Chicago, Kobe and Delhi. We take pride in doing things differently; that is why we are a globally recognised brand and why we challenge over 500 employees across the world to stamp their own footprint on the ‘Gripple Spirit’.

What we offer

The benefits package includes extensive initial and on-going training, a competitive basic salary, 15 days’ vacation plus Christmas closedown (circa 20 days total), an 8% non-contributory RRSP, life assurance, private health insurance, and a share purchase scheme.

Why we are different

You will be joining a business that is owned by its employees. You will be expected to become a stakeholder in the business, which entitles, and indeed, requires you to challenge, offer ideas, take the initiative and contribute to positive change.

To apply:

Please send your CV and a covering letter detailing your suitability for the role to cainfo@gripple.com